Terms & Conditions
Welcome to Modern Woods ’s website. The following Terms and Conditions apply only to orders placed via the Modern Woods website or via telephone orders placed with the Online Sales and website use. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions on the website or over the telephone to the exclusion of any other terms and conditions.
Modern Woods ("Modern Woods ", "we", or "us") reserves the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. We also recommend to all our customers to print and retain a copy of the terms and conditions for future reference.
Before you place an order, if you have any questions relating to these terms and conditions please contact our Online team by email or call us for further assistance.
A. Purchase of products
B. Intellectual property rights
C. Pricing policy
D. Social Media and terms and conditions
H. Contact us
A. Purchase of products
1. Creating the Contract
1.1 After you have submitted your order you will receive an order acknowledgement email from us. Please note that this email is an acknowledgement and not acceptance of your order.
1.2 We reserve the right to decline all or part of any order for whatever reason and should this occur we will contact you with these details.
1.3 If we do cancel your order we will notify you by email and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 15 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
1.4 The creation of the contract between you and us will take place upon the successful delivery or collection of any part of your order unless we have notified you that we do not accept your order as outlined in 1.2.
1.5 It is recommended that you retain all emails relating to your order.
1.6 The details of your specific order are filed by us. Should you want any information regarding your order you may contact us.
1.7 If you want to make any changes to your order, e-mail us or telephone for further assistance. Please note that when merchandise is ordered at different times we cannot guarantee colour matching due to variations between batches. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted.
2.1 All prices and charges on this website are quoted in INDIA Rupees. Prices include all Taxes unless otherwise stated. Also includer delivery charges. Any aditional costs will be charged extra and will be reflected on your final checkout.
2.2 We reserve the right to decline all or part of any payment for whatever reason and should this occur we will contact you with these details.
2.3 If we discover an error in the quoted price of goods that you have ordered, then we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.
3. Security and Clearing
3.1 All credit and debit card payments that are made on our website are protected by a secure connection. This secure connection ensures that your credit and debit card is encrypted prior to transfer to the bank for authorisation.
3.2 As an additional security measure, no credit or debit card details submitted online are stored directly by us once your order has been processed. They are stored in encrypted form by our secure payment providers (SPP), Essbuzz, CCavenue.
4. Delivery of goods to you
4.1 We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order.
4.2 We aim to deliver your furniture within the time quoted on our website. If the circumstances of your order change, we will contact you. If, however, your order is delayed due to circumstances that are beyond our control, then we cannot accept any liability for any losses incurred as a consequence of that delay.
4.3 We do not have the storage space to store items for any period of time.
4.4 You will become the owner of the goods at the time of delivery provided we have received payment in full, however you will be liable for their loss or destruction in any case.
4.5 The delivery services are handled by Transpiration partners, DHL, DTDC. They will not Install and unpack the goods.
4.6 All deliveries will be pre booked and must be signed for. If you are out when our delivery team arrives, they will leave a card with a contact number for you to call them and arrange a delivery at a future date. Please note that there may be an additional charge for failed delivery where the failure to deliver is no fault of ours, or where less than 48 hours’ notice is given of a customer cancellation.
5. Cooling Off Period (applicable to online orders only.)
5.1 Under the Consumer Contracts Regulations of 2014, you are entitled to cancel your contract, but only if you exercise this right no longer than 14 days after the day on which goods are received. This is the statutory cooling off period. After this period has expired there is no right to cancel.
5.2. Under Indian Consumer law, the statutory cooling off period has certain exclusions:
i. Bespoke items. These are goods that have been ordered to the unique and exact specifications of a customer. Simply selecting a colour from a range of colours available or your product being made to order does not make your furniture bespoke under this clause. We would make it perfectly clear to you when ordering a bespoke item that is such and that it is excluded from the Consumer Contract Regulations.
5.3 If you decide to cancel after receipt of the items, it is your responsibility to return the goods to us at your own cost or we do offer a collection service if you are unable to return your items and we charge a collection fee for our services. This must be done within 14 days of notification of your decision to cancel the contract.
5.4 Any refund will be in the same form of payment originally used for the purchase and will be made within 30 days of valid cancellation of contract. We do not cover supplementary delivery costs above this amount where you have used another type of delivery.
5.5. If returned goods have not been looked after by you with reasonable care and are not in the condition that they were in when they were delivered to you, we reserve the right to deduct from your refund any loss of value to the goods as a result of your use or damage.
6. Damaged or Defective Goods
Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect. However if the goods are found to be either damaged or defective in any way at the time of delivery, you have the right to the following options:
6.1 Reject the goods
• i. You will be asked to complete an Incident Report form immediately, which will be provided by the home delivery team.
• ii. The Incident Report form will then be returned to the delivering warehouse. It will be logged against your order number and a refund of all monies paid, including any delivery charges, will be made as soon as possible and in any event within 30 days of cancellation being accepted.
6.2 Keep the goods
• i. If the furniture is useable, despite the damage, we are happy for you to go ahead and use it
• ii. The Modern Woods home delivery team will complete an incident report form (if appropriate) to record the problem. They will ask you to sign it and they may also take photographs to accompany the paperwork.
• iii. The Incident Report form will then be returned to the delivering store. It will be logged against your order number, and assessed for necessary further action.
6.3 Faults that develop after 14 days of Delivery: In the unlikely event that one of our items is to develop a fault after 14 days, you can refer to our care and maintenance page. Your options may vary depending on the individual circumstances including the length of time that you have had the item and the nature of the fault.
7. Cancellation by Us
7.1 We reserve the right not to accept any order request if:
7.1.1 we have insufficient stock to deliver the goods you have ordered;
7.1.2 we do not deliver to your area;
7.1.3 one or more of the goods ordered was incorrectly described or priced on the website;
7.1.4 the payment transaction is not authorised; or
7.1.5 you have not complied with the provisions of these terms and conditions.
7.2 If we do cancel your contract we will notify you by email and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
8. Stock Levels
8.1 As far as reasonably possible all products featured to buy on the website are either in stock and available at the time of ordering, or are produced to order with the anticipated lead-time published on site
8.2 If any item is out of stock we will notify you and proceed in terms of paragraph 2.1 or 2.2 as appropriate.
9. Unforeseen Circumstances
While every effort is made to meet our customers' demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.
10. Complaints and Remarks
10.1 If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by telephone or email, the details of which are contained under the "Contact Us" page.
10.2 Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.
11. Contractual Capacity
11.1 In order to be eligible to enter into a contract with us to purchase goods through the website you must:-
11.1.1 provide the required information including your real name, payment details including your card address; your delivery address if different from your card address; email address and telephone number;
11.1.2 be over the age of 18.
12. Data Protection and Privacy
13. Entire Agreement
B. Intellectual property rights
The content of this Website is © Modern Woods Limited 2016 (or its third party licencors). Modern Woods holds Register Trademark in India. (Tread Mark Number - 3390906) You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us (or our licencors). You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein and you are permitted to use this material only as expressly authorized by us (or our licencors).
Modern Woods is providing this Website on an "as is" basis and makes no representations or warranties of any kind, whether express or implied, in relation to this Website or its contents and disclaims all such representations and warranties. In addition, Modern Woods makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of Modern Woods howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Neither Modern Woods nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Modern Woods accepts no liability for any information or content contained in external third party websites which link to or from this Website.
Notwithstanding the foregoing, none of these exclusions and limitations are intended to limit any rights you may have as a consumer, under local or other statutory rights nor in any way to exclude or limit our liability to you, for death or personal injury resulting from our negligence or that of our employees and/or agents.
D. Pricing policy
The pricing on Modern Woods are controlled by us only. No third party is given permission to sell on behalf of us. We can obtain rights to change prices after Deals, also levy additional charges on buyer. The sale prices are in our hold. we can modify sales deals. The deals may vary from purchase to purchase.
E. Social Media terms and conditions
These terms and conditions together are applied on our social media managing pages. Facebook ,Instagram, Google, Pintrest, Etc. All these accounts holds Copy Rights for its contains.
F. Contact us
For any online queries, please refer to the "Contact us" page.
The registered office of Modern Woods Limited is:
C 828, Siddhivinayak Tower,
Near Kataria Arcade, Ahmedabad - 380051
Ph: 079 29707014